We appreciate that you may not wish to have your laptop repaired if the repair proves uneconomical.
If you decide not to go ahead with the repair once you have the estimate, then a handling fee of £25 will be charged if the laptop is to be returned.
Not long at all! Our repair team will provide an estimate within 2-4 working days of collection.
No, not if the hard disk is not faulty (95% of cases).
If the hard disk has failed, data recovery may still be possible but this can be quite time consuming, will carry additional cost and cannot be guaranteed to be 100% successful.
Please back up your data before shipping, or if not possible we can do this for a minimal charge.
Whether your laptop is repaired or returned to you unrepaired VIP-Consult will take payment from you when the laptop is ready to leave our premises. A member of our accounts team will call you personally and payment is usually made by credit or debit card unless by prior agreement. Proof of payment must be made prior to the laptop leaving our premises. Every customer is provided with a full invoice which is attached to the packing slip.
Usually 3-5 days unless part delivery is delayed.
