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Pricing
Unless otherwise stated all prices shown are in Pounds Sterling and include VAT and any other applicable taxes.
Postage and Handling
Postage Charges depend on product weight and destination. The postage fee will be calculated and shown to you before you enter your payment details.
Delivery
Unless otherwise stated delivery times should be within 10 days for UK and Republic of Ireland, within 16 days for other European Union countries, and within 20 days for the Rest of the World. However, please allow 28 days for UK and Republic of Ireland and 40 days for all other destinations.
Your Right to Cancel and Claim a Refund
Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to seven working days after you receive the goods. If you wish to do this please contact us in writing. You may use email. We will make the refund as soon as possible and in any event within 30 days.
Your obligation after delivery and in the period up to the point of cancellation is to keep possession of the goods and take reasonable care of the goods. After you have cancelled you have a duty to restore the goods to us and in the meantime retain possession of the goods and take reasonable care of them.
If you exercise your right to cancel your order after we have sent the goods, and they are not defective, of poor quality, misdescribed or not fit for their purpose, then you must send them back to us at your own expense.
Please note that we will only accept the return if product(s) is/are sealed unless they are defective, of poor quality or were misdescribed .
If We Have Problems Fulfilling Your Order
If for any reason we cannot fulfill your order we will contact you to give you the choice of cancelling your order, amending it, or waiting for the items you ordered to come into stock as appropriate.
When do these Terms and Conditions Apply?
These Terms and Conditions apply to all orders placed on this web site or by phone or E-mail .
Further Assistance
If you need any further assistance to place your order please contact us
. If you have questions concerning these terms and conditions please contact us. Alternatively you may wish enquire of your local trading standards office or Citizens Advice Bureau. The main consumer protection legislation governing this contract are the Consumer Protection (Distance Selling) Regulations 2000 and the Unfair Terms in Consumer Contracts Regulations 1999.
Privacy Policy
Here at Vip-Consult , we are committed to the integrity and security of any personal data submitted to us via the Internet. Here is an outline of our Privacy Policy, compliant with the principles of the Data Protection Act of 1984, revised in 1998:
We will not use your data for any purpose other than to keep you informed of your order status, or in response to any questions or queries you may submit to us.
We will not hold any data submitted to us for longer than 30 days, a period deemed appropriate for the processing and potential after-sales support of any order placed.
We will not transfer personal data to any third party organisations whether they are members or non-members of the European Economic Area.
Any personal data collected shall be relevant, adequate and non-excessive to the purpose, and shall be processed lawfully and fairly.
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or the destruction of, or damage to, personal data.